D O T E

CUSTOMER SERVICE

SHOPPING ONLINE

How to shop online
Item availability
Prices
What payment modes do you accept?
Special requests

Shipping guidelines
International shipping costs & options
Singapore shipping costs & options
Do you offer in person pickups within Singapore?
Do you ship to where I live?
How can I track my order?

RETURNS & EXCHANGES

What is your return policy?
How do I make a return?

GIFT CARDS

How do I purchase a gift card?
How do I redeem my gift card?

CLOTHES & SIZING

Size chart
Where can I view your clothes?
Care Instructions

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HOW TO SHOP ONLINE
Shopping online is easy using our shopping cart. You can change your order at any time by adjusting the quantities in the cart before checkout. To view your cart contents, click on the “Cart” link at the top right hand corner of every page. Your total bill including shipping charges will be reflected before you make payment. A confirmation email will be sent to you once your order has been received.
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ITEM AVAILABILITY
Available sizes and colours are listed on each product page.

"Sold Out" - the item that is permanently out of stock and no longer available.
"Temporarily Out of Stock" - refers to an item that is currently unavailable but will be restocked shortly.

The stock status refers to the Dote online store, so please do check with our Retailers if a style that you like is not available online. While we make every effort to keep the stock status updated on our site, we do occasionally sell out of certain items by the time we receive your order (e.g. when there is high transaction volume). If this occurs, we will notify you via email.
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PRICES
All prices on our site are listed and charged in Singapore dollars. We do not charge GST or Sales tax. For international customers, the exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com - Forex Calculator
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WHAT PAYMENT MODES DO YOU ACCEPT?

Credit Card
We accept Visa, Master Card, American Express and Discover credit card payments via PayPal. You do not need a PayPal account to complete your purchases. PayPal uses Secure Sockets Layer (SSL), an advanced encryption technology that safeguards your personal information. Read about secure payments with Pay pal. Dote is a Pay Pal Verified merchant.
PayPal

Direct Cash Payment by PayPal
If you have an existing PayPal account, you may choose to pay using funds from your PayPal account.

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SPECIAL REQUESTS
We are happy to accommodate any special requests. Just include your instructions in the “Special Requests” box at checkout.
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SHIPPING GUIDELINES
Orders are processed Mondays - Fridays, pending availability and payment. Estimated processing and delivery times are meant as a guide only. Transit times are provided by the carrier, and may vary by destination - especially during peak shipping periods. Dote is not responsible for service transit time or any delays caused by carriers and/ or customs clearance.

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INTERNATIONAL SHIPPING COSTS & OPTIONS

SHIPPING OPTION	PRICE (S$)	DOTE PROCESSING TIME	CARRIER DELIVERY TIME	TOTAL DELIVERY TIME
Registered Mail	1item - $17 2 items - $27 3 or more items - $35	3 business days	6–12 business days Will vary depending on each country’s customs and postal security checks	9-15 business days

Expedited International Shipping
Expedited international shipping by courier (3-5 business days) is available at additional cost, just email us.

Possible Delays
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Import Duties & Taxes
International deliveries may incur additional customs and taxes charged by the country the items are entering into. These costs are not covered under the shipping fee you pay Dote. It is the customer’s responsibility to pay for these additional charges in order to receive their shipment.
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SINGAPORE SHIPPING COSTS & OPTIONS

SHIPPING OPTION	PRICE (S$)	DOTE PROCESSING TIME	CARRIER DELIVERY TIME	TOTAL DELIVERY TIME
Registered Mail	$5 flat fee	3 business days	2-3 business days	5-6 business days
Local Courier	$7 flat fee	3 business days	1 day #	3 business days

# If recipient is not available at the time of delivery, redelivery is available till 10pm same day as long as the courier is contacted before 8pm. Redelivery may also be arranged on Saturdays & Sundays.
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DO YOU OFFER IN PERSON PICKUPS IN SINGAPORE?
Dote does not offer in-person pick ups.
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DO YOU SHIP TO WHERE I LIVE?
Dote ships all around the world.
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HOW CAN I TRACK MY ORDER?

International Orders
International shipments are sent via Registered Mail, and the status is available up to the point the mail leaves Singapore. Further status of your overseas item is available to selected destinations. When your order ships, you will receive a shipping confirmation email with the registered article (RA) number. Use the RA number to check the article status online at SingPost.

Dote is not responsible for goods lost or damaged in transit.

Singapore Orders
Registered Mail: When your order ships, you will receive a shipping confirmation email with the registered article (RA) number. Use the RA number to check the article status online at SingPost.

Local Courier: When your order ships, you will receive a shipping confirmation email with the waybill number. Use the waybill number to check the article status online at TaQBin. Dote is not responsible for service transit time or goods lost or damaged in transit.
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WHAT IS YOUR RETURN POLICY?
Dote will exchange or issue a full refund for merchandise subject to the terms and conditions below. This applies only to clothes bought directly from the Dote web site. If you bought yours through one of our Retailers, please contact the store for its return policy.

Merchandise must reach us within 30 days from the date on your invoice..
Merchandise must not be damaged, worn, altered, stained or washed.
Merchandise must have all tags attached.
Please Note: All incurred shipping and handling charges are payable by the customer and not refundable. Customers are responsible for any return shipping costs & new shipping fees if applicable (i.e. in the event of an exchange)
Final Sale items may not be returned

For exchanged items of a lower value than the returned merchandise, the excess amount will be issued as store credit. Customers will have to pay for the difference in value for exchanged items of a higher value than the returned merchandise.

Dote cannot be responsible for lost or damaged goods in transit. and recommend that you use a delivery service that has adequate tracking capability when returning your item.

Dote reserves the right to refuse return of goods that do not meet our return policy requirements.
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HOW DO I MAKE A RETURN?
Email us (subject "Return") with your name & address, order number, item description and reason for return. Please wait for our reply and instructions before shipping an item back to us. Once we receive the item in good order, we will issue you an exchange, refund or store credit. If the item you wish to exchange is no longer in stock, we will give you a refund or store credit. Store credit must be utilized within 30 calendar days of issue.
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HOW DO I PURCHASE A GIFT CARD?
Gift cards are valid for one year and can be used to purchase any products online, including sale items. Gift credit is available immediately upon purchase. Click here to purchase a gift card.

Your recipient will receive an electronic gift voucher by email, along with your personalised message.
Gift vouchers can be purchased online and are available in denominations of $20, $50 and $100.
During checkout, please provide your recipient’s email address and include your personalised message in the "Special Requests" box.

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HOW DO I REDEEM MY GIFT CARD?
Shop and checkout as you normally would. During checkout, enter the gift card code in the "Voucher" section.

If your total order exceeds the amount on the gift certificate, you will have to pay for the amount exceeded yourself.
Gift vouchers are for one time use only. Any unused amount on the voucher after your purchase will be forfeited.
Gift vouchers are not redeemable for cash.

SIZE CHART
To achieve an accurate measurement, make sure you wrap the measuring tape around the fullest part of the bust.

Size	Bust up to	Waist up to	Hips up to
S	36" (80)	27"	36"
M	38” (85)	29"	38"
L	40” (90)	31"	40"
XL	42" (95)	33"	42"

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WHERE CAN I VIEW YOUR CLOTHES?
You may view Dote designs at our Retailers. Retailers carry selected styles, so if you are looking for something specific please call the store before visiting.
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CARE INSTRUCTIONS
Machine wash in cold water on a gentle cycle with like colours. Do not bleach, do not tumble dry or dry clean. Dry items inside out away from direct sunlight. Iron on low heat. As an added precaution you may also place your garments inside a laundry net before washing.
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